Frequently Asked Questions
call us on: 0207 747 3600
How can I order with Floris?
What type of payment do you accept?
Is my transaction online secure?
At what stage do you take payment?
Do you offer a gift wrapping service?
Can you send orders to destinations outside of the UK?
Are there delivery restrictions on products with an alcohol content?
What are the delivery charges?
Where can I buy Floris Products locally?
What if my order arrives damaged?
My order is a surprise gift – I don’t want them to recognise that the parcel is from Floris?
Can I request that my order be delivered to a different address?
I want my order for next day delivery?
What should I do if my order is late?
Do you deliver to PO boxes?
My order is to be delivered outside of the UK. Will there be any additional costs?
My Question is not answered here?
Where should you apply fragrance?
What are top, middle and base notes?
Why is an Eau de Parfum more expensive than an Eau de Toilette?
What ingredient makes a fragrance last on the skin?
Are Floris products completely ‘natural’?
I’ve been wearing this Floris fragrance for over 10 years and I am sure it doesn’t smell like it used to – have you changed the formulation?
Where are your products made?
Where do you source the ingredients?
What is the life-span of a Floris product?
Where should I keep my Floris fragrances?
Are Floris deodorants anti-perspirant?
I have sensitive skin – are your products suitable?
Are the room fragrance atomisers gas filled?
What is your animal testing statement?
How can I gain the most from my Floris Candle?
How should I care for my shaving brush?
What are your shaving recommendations?
How can I prolong the life of my Floris soap?
Sustainability Policy Statement